Refunds & Returns

RETURNS

 

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We hope you will be happy with your purchase however if you are not 100% satisfied we have our returns and refunds policy listed below for your convenience

FOR CHANGE OF MIND AFTER PURCHASE (30 days after receiving your item)

*Returns MUST be in new condition

*A minimum $30 return shipping fee is required per item (Includes insurance)

*A 10% restocking fee per item is required

*After the above a credit/exchange/refund for the difference will be provided

*Original shipping fee is not refunded

(please allow for slight colour variations due to different screens monitors, change of mind due to colour variations will be treated as above and the same fees apply)

 

RETURNS PROCESS

*Customer is to email Coconapple at the earliest convenience and within the 30 day period listed above

*Please allow 48 hours for your return shipping quote 

*Once your approval has been given for the quote, we ask for a further 48 hours to provide you with shipping labels and confirm a pick up date

*When we receive the item and new condition has been approved, 5 days will be required to process that return

*you will then receive your refund minus the return shipping fee, the restocking fee and the original fee

 

EXCHANGE 

We gladly except exchanges however the above fees will still apply 

OTHER IMPORTANT STUFRF YOU SHOULD READ BEFORE PURCHASE

You are more then welcome to organise your own shipping to return your item, however any damages in transit will be your responsibility 

Unfortunately due to unforeseen circumstances Coconapple may have to cancel your order if we cannot provide you with your goods, you will be emailed if this issue arises

If your delivery exceeds the expected time frame, please email us so we can make enquires. Depending on the outcome you will be given a new expected delivery time or given the offer of refund or exchange due to third party loss

In the case of bulky goods that have been lost by the courier any returns requested while your goods are in transit will require a restocking and return fee 

Please email if you have any further questions